SHIPPING & RETURNS
We at Odd Bhoot strive to give you a quality product of your choice. However, if you are not happy with the order that you have received for any reason, you can mail us at team@oddbhot.in.
What is Odd Bhoot’s Exchange Policy for Products?
If you are unhappy with the product that you have received or need a size change, you can request a return for it from your order page.
Once the returned item(s) are received back, they will be checked and we will issue for refund in your Bank Account for the value of the products returned. (Cash on Delivery handling charges are non-refundable).
Items will have to be unused and returned within 15 days of delivery.
What sort of checks do you do for Returned products?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.
How long will the return process take?
Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse Pickups by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue for refund in your Bank Account for your return after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) using any cost-effective courier solution or speed post to the following address:
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Odd Bhoot (Oddinary Ventures LLP as the registered company)
Registered Address : 13/H/15, MOYUR BHANJ ROAD, KOLKATA, Kolkata, West Bengal, 700023, India
Communication Address : H-158, B.P. Township, Kolkata 700094, West Bengal, India
Can I get a refund in my bank account for a return?
Prepaid orders have the option of receiving refunds either in the form of credits in your Odd Bhoot wallet or back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.
Refunds for Cash on Delivery orders will only be issued as credits in your Odd Bhoot wallet.
Can I return some products out of a larger order?
Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.
I have received a wrong/defective product. How do I proceed?
Please request a return for it from your order page and mention the error or defect in your order.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
Is there any limit on the number of times the same product can be returned?
Yes, the same product can not be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.
If you have any further questions about the return/exchange policy then please contact us at team@oddbhoot.in
How much time does delivery take?
We process orders every day before 9 am except on public holidays. After dispatch, it takes about 2-5 working days for delivery in the metro cities and about 4 to 7 working days for the rest of India.